Tuesday 22nd August, 2017
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Consumers have rights to valuable information - NCC

Consumers have rights to valuable information - NCC

The Nigerian Commu­nications Commission (NCC) has said that consumers are pivotal char­acters in the telecom indus­try and should be availed with valuable information on their rights to quality of service and protect them from wrong deci­sions, frauds and exploitation.
NCC stressed that they are king in the palace of the mar­ket.
The Executive Vice Chair­man of the Commission, Prof Umar Danbatta while speak­ing in Gwagwalada, Abuja on Thursday during 84th edition of its consumer outreach pro­gramme themed: Information and Education as a catalyst for Consumer Protection, said the forum is aimed at creating an atmosphere of interaction be­tween the regulator, consum­er and telecom operators to deliberate on issues regard­ing telecom services to ensure the consumer enjoys un-com­promised quality of service as a pivotal character in the in­dustry.
Danbatta who spoke through the Deputy Direc­tor Consumer Affairs, Alh Is­mail Adedligba said: “In NCC we believe the consumer is the king in the palace market, therefore the consumer must be accorded the right to be heard as well as right to safe­ty. The programme is to en­able telecom regulators, tele­com operators and telecom consumers to deliberate and resolve pressing issues regard­ing telecom services” he said.
While calling on telecom consumers to effectively use the opportunity to interact with their telecom operators he averred that the year 2017 has been earmarked as year of the telecom consumer. He called on telecom Consumers to take advantage of the ‘2442’ code to stop unsolicited text messages and reach the com­mission on 622 on issues not resolved by their telecom op­erators.

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